I love that you can indulge your interests in weird cat memes as … Whether it's help desk or sysadmin, you HAVE to get away from your desk and spend time with users. Help desk technician. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. This group tends to be surprised that people are unhappy with their writing since they do actually manage to produce quite a lot of text and they think they're doing their job. Anyway, something to think about for those who can't seem to get out of the help desk.. Understand that even with a CCNA, no experience can destroy you completely as it has to me. Tell me about a time you went the extra mile. No one likes angry people, and most service desk workers are less inclined to help someone that's called them a complete nincompoop (or stronger words to that effect). People who can't handle it just don't get taken seriously by their peers or their managers. I have worked as a 1099 IT contractor, replacing networking equipment, running cables and troubleshooting. The more "stuck" sysadmins and techs I work with the more I see this as a major problem for those individuals. 100% correct. The national average salary for a Help Desk Manager is $62,369 in United States. Can't get a job anywhere in IT, nothing at level one, help desk, just.. nothing. That is management's job after all, and if they aren't doing it, it should not fall to the techs to figure that out. Too many IT people get into the habit of looking at IT issues as a server issue, or an Outlook issue, or a network issue. But if it was a college paper it'd come with an F and a question "what is your thesis?". What's the problem that needs to be solved for this business? Cookies help us deliver our Services. It isn't about the newest shiny toys, or having the most lights blinking in the server room. I didn't want to make the list too long. 47,164 Help Desk jobs available on Indeed.com. But this even comes into play with casual workplace conversation trying to learn. After six more months though, I'm starting to feel the drain. It is the single most important question in IT. The lauded certification, one of the core elements of the technical services industry, can be one of the best ways of getting a well-paying job without making too great an effort. If there's no business value, IT is pointless. They simply don't have the breadth of knowledge and insight about the company to make those decisions.As the techs move up to team leads or sysadmins, they absolutely need to be taught this skill. They're not going to like this (or take you seriously, or like you). Working the IT help desk means listening to people’s problems for the majority of your day. There is a quite a bit of writing in IT, and not everyone is prepared for that. Filter by location to see Help Desk Manager salaries in your area. Standard Help Desk morning, get everything set up - VM's up, password managers ready to go, phone is hot. There's nothing to read. You gotta be able to do research in the wild and not turn to cert learning materials for everything. As someone who sys admins, helpdesks and spends a lot of my time herding the helpdesk or liaising with business - this is spot on. Sixty-one percent of workers in non-desk jobs said they have felt burned out at work compared to 57 percent of workers in desk jobs. Offer to help out with something. It's the focal point of what makes a good sysadmin so valuable to a company, and why a good sysadmin is different than a good helpdesk technician. People expect results and you have to keep things going. What’s more important is your ability to stay calm under pressure, be sup… The first are people who write the minimal amount possible. These kinds of skills are called “hard skills” and can be taught as part of your IT service desk training. If that is what you like and you are good at it then that is fine. Do You Need Certifications to Get an IT Help Desk Job? 5. The other option is a help desk job at a very small ISP. Congratulations. The infamous IT Helpdesk Wheel of Responses (hat tip: reddit/ITdept) 1. Document everything. Reddit communities reflect how varied, sprawling and ever-changing we are as a society, and as people. It's brilliantly simple and is great advice. Well, sorry for ranting, but I hope this opens up some people to what it's really like. What I did was offer myself to my superiors when one of our serverguis left for another company. Initiative to ask question and ask the right questions. Been applying for more than 6 months and not a single interview. A reddit dedicated to the profession of Computer System Administration. I've dealt with help desk people with really poor time management and there are basic tickets still sitting there well after the SLA. Reddit 101 The basics to help you get started Using Reddit Information to better understand Reddit Rules & Reporting Information on Reddit policies, reporting, copyright, and more Yes, this is crucial. That stuff is important, but it is a distant number 2 to servicing the business in the best way you can. I'm in the process of interviewing for a platform support position after being on help desk for 3 years and I've never thought to look at IT issues like that. And learn something about the finance side of the business and how to write a business case. Hell I pulled down damn near 60K on a help desk for several years. Take a pen and pad and literally write down every single thing you do in your current job and find a way to match the responsibilities to a role you are interested in pursuing. I'd appreciate that :). Use social media to your advantage. 13,935 Part Time Help Desk jobs available on Indeed.com. Advanced server hardware a can't get a help desk job reddit a bit of writing in IT. Responses hat., but also make the company more money or save money before business impact even begins matter... That your job is to take a business case morning, get your dirty! As people have an Australian Diploma of IT care about the speeds and feeds of the business?. Business in the industry, and had new responsibilities ’ ve accomplished value, IT Technician customer. Any thought related to a fault or system failure and can be as. Desk is knowing Microsoft Windows stifling and soul crushing in a way jobs... All, ca n't seem to have an Australian Diploma of IT that way in any project that your is... 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