SLA. "Preview" refers to a preview, beta, or other pre-release version of a service or software offered to obtain customer feedback. This Service Level Agreement for Azure (this “SLA”) is made by 21Vianet in connection with, and is a part of, the agreement under which Customer has purchased Azure Services from 21Vianet (the “Agreement”). Microsoft Identity Web. "Incident" means (i) any single event, or (ii) any set of events, that result in Downtime. Courtesy: Microsoft. Ask Question Asked 2 years, 2 months ago. Billing and account management support is provided at no cost. For a claim related to Microsoft Azure, we must receive the claim within two months of the end of the billing month in which the Incident that is the subject of the claim occurred. Using B2C, users can self … "Downtime" is the total accumulated minutes across all Azure AD B2C directories deployed by Customer in a given Microsoft Azure subscription during which the Azure AD B2C service is unavailable. "Customer Support" means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services. LEARN MORE. "Maximum Available Minutes" is the sum of all Deployment Minutes across all Azure AD B2C directories in a given Microsoft Azure subscription during a billing month. In order for 21Vianet to consider a Claim, Customer must submit the Claim to Customer Support within two months of the end of the billing month in which the Incident that is the subject of the Claim occurs. 21Vianet will use all information reasonably available to it to validate the Claim and to determine whether any Service Credits are due. 1. "Applicable Monthly Period" means, for a calendar month in which a Service Credit is owed, the number of days that you are a subscriber for a Service. The availability of the agent nodes in your cluster is covered by the Virtual Machines SLA. Access Visual Studio, Azure credits, Azure DevOps, and many other resources for creating, deploying, and managing applications. On April 1, 2021, Microsoft will update its public SLA to reflect this change. This change is the result of a significant and ongoing program of investment in continually raising the bar for resilience of the Azure AD … Finally, let me explain you support and SLA for Microsoft Azure Active Directory. Unless as otherwise provided in a specific SLA, only one Service Credit is permitted per Service for an Applicable Monthly Period. Service Credits are Customer’s sole and exclusive remedy for any failure to meet any Service Level. Major versions are supported for twelve months after the release of the next major version. "Monthly Uptime Percentage" is calculated as Maximum Available Minutes less Downtime divided by Maximum Available Minutes in a billing month for the Microsoft Azure subscription. We provide financial backing to our commitment to achieve and maintain Service Levels for our Services. 1. Sign in Azure AD B2C users with our libraries. If you purchased a Service from a reseller, you will receive a service credit directly from your reseller and the reseller will receive a Service Credit directly from us. You can review the most current version of this SLA at any time by visiting https://www.azure.cn/support/legal/sla/. Linked directly to Azure Service 360° for service summary information. "Virtual Network Gateway" refers to a gateway that facilitates cross-premises connectivity between a Virtual Network and a customer on-premises network. "Maximum Available Minutes" is the sum of all Deployment Minutes across all Azure AD B2C directories in a given Microsoft Azure subscription during a billing month. Data Centers. The SLA will be effective from 7/1/2019. It is expected apps can upgrade. On April 1, 2021, Microsoft will update its public SLA to reflect this change. Azure AD B2C, being one of the services, has an SLA coming with it. Developers are able to create, read, write and delete entries in the directory. Usage Scenarios • Azure AD is mainly for enterprise scenarios • You are building a line of business app for your org • Or a SaaS app that any org with O365 should be able to use • Or you need to be able to access e.g. I’m having multiple customers & I want to manage their identity.. For some of my customers the users won’t have corporate identity ; I would like to offer them to login using their social identity (e.g. "Azure AD B2C is a huge innovation enabler…our development teams don't need to worry about authentication when creating applications. Flow: The SLA details Additional Definitions. You must be in compliance with the Agreement in order to be eligible for a Service Credit. "Downtime" is defined for each Service in the Services Specific Terms below. "External Connectivity" is bi-directional network traffic over supported protocols such as HTTP and HTTPS that can be sent and received from a public IP address. I am planning to use Azure AD B2C for my new application which is going to be hosted in Azure. "Applicable Monthly Service Fees" means the total fees actually paid by you for a Service that are applied to the month in which a Service Credit is owed. By using Azure AD-B2C you can provide your customers: Easy sign ups. Additional resources. "Service Level" means standards 21Vianet chooses to adhere to and by which it measures the level of service it provides for each Service as specifically set forth below. READ DOCS. On April 1, 2021, we will update our public service level agreement (SLA) to promise 99.99% uptime for Azure AD user authentication, an improvement over our previous 99.9% SLA. "Service Resource" means an individual resource available for use within a Service. Starting June 30 th, 2020, we will no longer add any new features to ADAL and Azure AD Graph.We will continue to provide technical support and security updates but will no longer provide feature updates. ClaimsIn order for Microsoft to consider a claim, you must submit the claim to customer support at Microsoft Corporation including all information necessary for Microsoft to validate the claim, including but not limited to: (i) a detailed description of the Incident; (ii) information regarding the time and duration of the Downtime; (iii) the number and location(s) of affected users (if applicable); and (iv) descriptions of your attempts to resolve the Incident at the time of occurrence. Azure SLA Board. For your applications used by your customers, you can create tenant with Azure B2C and customers can login using their social or corporate email accounts. A minute is considered unavailable if either all attempts to process user sign-up, sign-in, profile editing, password reset and multi-factor authentication requests, or all attempts by developers to create, read, write and delete entries in a directory, fails to return tokens or valid Error Codes, or do not return responses within two minutes. Reporting. "Service” or “Services" refers to a Azure service provided to Customer pursuant to the Agreement for which an SLA is provided below. I’m a firm believer that no one should build their own identity solution. Single sign-on to all your apps. Self-service and password management. The amount and method of calculation of Service Credits is described below in connection with each Service. âDowntimeâ is the total accumulated minutes across all Azure AD B2C directories deployed by Customer in a given Microsoft Azure subscription during which the Azure AD B2C service is unavailable. 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